When to Call the Nurse Health Line
The nurses will ask several initial medical questions when you call. If the nurse identifies that you have a serious medical problem requiring immediate care, you will be directly transferred to the emergency medical dispatchers, then an ambulance and fire department first responders are sent immediately.
- Residents of Washoe County should call (775) 858-1000
- Residents of Northern Nye County should call (775) 482-3377
Some medical reasons to call the Nurse Health Line:
- Sore Throat
- Arm or Leg Pain/Injury
- Minor Burns
- Eye Pain/Drainage
- Mild Headache
- Muscle Problem
- Low Fever
- Cough, Cold and Flu Symptoms
- Earaches or Ear Pain
- Dental Problems
- Minor Pain
Our goal is to assist you to receive better and more appropriate care, achieve better health and lower out-of-pocket health care costs. What are some ways we can do that?
- If you have health insurance, the nurses can help you connect with your insurance providers.
- If you don’t have health insurance or a primary care physician, the nurses can help you find possible options.
The nurses cannot diagnose problems and are not a substitute for care by a primary care doctor, but they can help patients access the right level of care. For callers who don’t speak English, the nurses can still provide medical information via a language line service.