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Call Nurse Health Line

When to Call the Nurse Health Line

The nurses will ask several initial medical questions when you call. If the nurse identifies that you have a serious medical problem requiring immediate care, you will be directly transferred to the emergency medical dispatchers, then an ambulance and fire department first responders are sent immediately.

Some medical reasons to call the Nurse Health Line:

  • Cuts/Scrapes
  • Sore Throat
  • Arm or Leg Pain/Injury
  • Minor Burns
  • Constipation
  • Croup
  • Diarrhea
  • Eye Pain/Drainage
  • Mild Headache
  • Muscle Problem
  • Rash
  • Low Fever
  • Sprains/Strains
  • Cough, Cold and Flu Symptoms
  • Earaches or Ear Pain
  • Dental Problems
  • Minor Pain
  • Falls
  • Heartburn
  • Nosebleed
  • Vomiting

Our goal is to assist you to receive better and more appropriate care, achieve better health and lower out-of-pocket health care costs. What are some ways we can do that?

  • If you have health insurance, the nurses can help you connect with your insurance providers.
  • If you don’t have health insurance or a primary care physician, the nurses can help you find possible options.

The nurses cannot diagnose problems and are not a substitute for care by a primary care doctor, but they can help patients access the right level of care. For callers who don’t speak English, the nurses can still provide medical information via a language line service.


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General Information (775) 858-5700
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