REMSA Communications - Washoe County Medical Dispatchers

When to Call 911

Any time a person believes that urgent medical care is required, especially if the situation is potentially life-threatening, call 9-1-1 immediately! There are many examples of life-threatening emergencies including:

Chest Pain
Sudden Loss of Consciousness
Weakness on One Side
Severe Burns
Seizure
Coughing or Vomiting Blood
Severe Allergic Reaction
Shortness of Breath
Sudden Slurring of Words or Difficulty Speaking
Trauma
Poisoning
Severe Stomach Pain

It is also important to consider if the sick person’s condition could become life-threatening on the way to the hospital, there is a delay in getting to the hospital or if moving the person could cause further injury. If so, the person needs the skills or equipment of paramedics so call 9-1-1 right away.

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The First First Responders

REMSA Communications is known primarily to the community as the dispatchers that make up the team of medical professionals including Emergency Medical Technicians (EMTs), Paramedics and Communications Specialists who answer 9-1-1 medical emergency calls for all of Washoe County. REMSA’s Communications team gives life-saving instructions while callers await the arrival of EMS. They provide critical information and directions, as well as encouragement and support.

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One-Call

Our One Call Center allows for providers and healthcare facilities to make one call to our Internationally Accredited dispatch center to arrange for patient transport whether it be emergent 9-1-1 calls or non-emergent inter-facility transfers. REMSA Communications has the expertise and resources to efficiently and safely transport patients by ground ambulance, helicopter, or fixed-wing services provided by Care Flight. REMSA’s One Call Center provides the high level of expertise and customer service you need.

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Certifications

The Regional Emergency Communications Center was awarded the designation of Emergency Medical Accredited Center of Excellence (ACE) from the International Academy of Emergency Dispatch (IAED) in 2001 and has maintained continuous accreditation since then. In 2024, the Center earned the distinction of Emergency Fire ACE. REMSA Health was the first agency in the state of Nevada to achieve the prestigious Medical ACE, is one of two Fire ACE in the state of Nevada, is world's 76th Fire ACE and is world's only Triple ACE having earned accreditation for fire, medical and Emergency Communication Nurse System.

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Careers

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Education

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