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FAQs

REMSA Nurse Health Line FAQs

 

Is there a charge to call the REMSA Nurse Health Line?

There is no fee or cost for calling the REMSA Nurse Health Line.

What services can you refer me to?

The REMSA Nurse Health Line has an extensive directory of services to help find resources in our community to help you. That could include urgent cares, clinics, community service agencies, and assistance programs among others. If you have health insurance, the nurses can help you connect with your insurance providers. If you don’t have health insurance or a primary care physician, the nurses can help you find possible options.

Why is this different than my insurance’s nurse line?

If you have insurance that provides a nurse line, that may be the most appropriate call for you to make. The REMSA Nurse Health Line is available 24/7 to provide assessment, education, care and referrals to patients regardless of insurance status. When there is an urgent medical issue or question, everyone now has the option to speak to a registered nurse. Washoe County residents should call (775) 858-1000 and Northern Nye County residents should call (775) 482-3377.

Why would I call the REMSA Nurse Health Line?

Some health care problems may seem minor, yet it is often hard to know what to do. The problems could be like these:

  • I twisted my ankle. Are the symptoms I’m having likely to mean it’s broken or just sprained?
  • The baby has been crying all night and won’t eat. How do I know if he’s teething or if it is something worse?
  • How do I treat a fever? Is my fever serious?
  • My nose has been running and I have a bad headache. How do I know if it’s simply allergies or if it’s gotten worse like a sinus infection? How do I know if I need antibiotics?
  • I’m taking care of a family member with dementia. I’m worried that she can’t tell me she’s feeling sick. What signs should I look for?
  • What could this rash be? Is it Chicken Pox? Or an allergy?

I have insurance, but I am not sure where I can be seen.

Our goal is to assist you to receive better and more appropriate care, achieve better health and lower out-of-pocket health care costs. If you have health insurance, the nurses can help you connect with your insurance providers.

Will someone follow up with me?

After you call the REMSA Nurse Health Line, one of our nurses will call you the next day to answer any further questions you may have and to help assure you were connected with the right care or resources. You are also welcome to call back at any time.

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