REMSA’s Community Health Programs create new care and referral pathways to assure patients receive the safest and most appropriate levels of quality care. In addition, post-discharge patients with conditions such as congestive heart failure receive in-home follow-up care. Our programs include three components: the Nurse Health Line, Community Paramedicine and the Alternative Destination Transport.
In cooperation with the community’s health care partners, these programs safely improve patient-centered care, improve patient satisfaction and reduce ambulance transports, emergency department visits, hospital readmissions, and overall health care costs.
Nurse Health Line provides 24/7 assessment, care guidance and referral to health care and community services via a dedicated non-emergency number provided by various insurers, hospitals, and other clinical partners.Learn More
Alternative Destination Transport program provides alternative pathways of care for 9-1-1 patients, including transport of patients with low acuity medical conditions directly to urgent care centers and clinics, transport of inebriated patients directly to the detoxification center, and transport of psychiatric patients directly to a mental health hospital.
Community health continues to innovate and provide industry changing programs that are evolving the way EMS integrates with the overall healthcare system and ensures we continue to meet the changing needs of our patients. The success and sustainability of these programs is made possible through partnerships with many local, regional, and national organizations that share our belief that EMS is a critical component of the healthcare system and innovative programs designed to ensure patients receive the quality care through appropriate resources.
Throughout the development of the Community Health Programs, REMSA has committed to rigorous data collection and analysis of the impact of all three of our interventions; Nurse Health Line, Community Paramedicine, and Alternative Destination Transports. The outcomes of these programs have validated our work and proven the role of EMS in the overall healthcare system is growing and evolving as the needs of our patients change.