Menu Close

Community Health

Innovative Services to Improve Patient Care

REMSA’s Community Health Programs create new care and referral pathways in Washoe County to assure patients receive the safest, and most appropriate, levels of quality care. In addition, post-discharge patients with conditions such as congestive heart failure receive in-home follow-up care. Our programs include three components: the Nurse Health Line, Community Paramedicine and the Ambulance Transport Alternatives.

In cooperation with the community’s health care partners, these programs safely improve patient-centered care, improve patient satisfaction and reduce ambulance transports, emergency department visits, hospital readmissions, and overall health care costs.

Nurse Health Line

Nurse Health Line provides 24/7 assessment, care guidance and referral to health care and community services via a non-emergency nurse health line available to all Washoe County residents regardless of insurance status.

Learn More

Community Paramedicine

Community paramedics are the cornerstone of REMSA’s Community Paramedicine program. Community paramedics are specially trained to perform in-home delegated tasks to improve the transition of care from hospital to home, perform point of care lab tests and improve care plan adherence.

Alternative Destination Transport

Alternative Destination Transport program provides alternative pathways of care for 9-1-1 patients, including transport of patients with low acuity medical conditions directly to urgent care centers and clinics, transport of inebriated patients directly to the detoxification center, and transport of psychiatric patients directly to a mental health hospital.

Learn More

Partnership

Community health continues to innovate and provide industry changing programs that are evolving the way EMS integrates with the overall healthcare system and ensures we continue to meet the changing needs of our patients. The success and sustainability of these programs is made possible through partnerships with many local, regional, and national organizations that share our belief that EMS a critical component of the healthcare system and innovative programs designed to ensure patients receive the quality care through appropriate resources.

Learn More

Education

Throughout the development of the Community Health programs, REMSA has committed to rigorous data collection and analysis of the impact of all three of our interventions; Nurse Health Line, Community Paramedicine, and Alternative Destination Transports. The outcomes of these programs have validated our work and proven the role of EMS in the overall healthcare system is growing and evolving as the needs of our patients change. Information about our programs and their impact will be maintained and updated on this page.

Learn More

Careers

Want to join the team?

Explore Openings
Get in Touch General Information (775) 858-5700 Emergency 911