Professional Emergency Medical Dispatchers
REMSA’s Internationally Accredited Regional Emergency Communications Center is staffed by highly trained Emergency Medical/Fire Dispatchers with Paramedic or EMT medical training who use state of the art technology to efficiently and quickly answer 911 calls and dispatch the appropriate ground or air ambulance. This allows REMSA health to continually respond to the changing needs of the community.
People who call 9-1-1 for an ambulance are fortunate to have these certified medical dispatchers on the other end of the line. They provide life-saving instructions to help the patient until paramedics and EMTs arrives. Our pre-arrival instructions can include doing CPR, delivering a baby, or removing an object from the throat of a choking child. Our specially trained paramedics and EMTs simultaneously dispatch REMSA’s ground paramedic ambulances and Care Flight, while giving life-saving instructions to the caller.
REMSA’s medical dispatchers have hundreds of hours of medical dispatch training and are certified to ensure quality care when you call. The 9-1-1 medical/fire dispatchers coordinate emergency responses to meet the needs of patients in a cost-effective manner. Medical dispatchers also provide critical medical communication between the area hospitals, Care Flight and ground ambulance units throughout northern Nevada and California.
The REMSA Health Communications Center earned the distinction of a Medical Accredited Center of Excellence from the International Academy of Emergency Dispatch (IAED) in 2001 and has been continuously re-accredited since then. In 2024, the Center became a Fire Accredited Center of Excellence – the first and only in Washoe County.
