Ground Operations is hiring a full time EMS Supervisor.

This position makes supervisory level decisions including daily allocation of personnel and resources within established policy and procedure.  This position makes recommendations for policy development, procedural changes, and other issues affecting the operations of the ground, air, and support sections of the company.  Regularly staffs an ambulance, and supervisor support vehicle. This position is accountable for all areas of the “Paramedic” job description with the additional items.

Within this general framework, this position is accountable for the following functions:

• Supervisory duties are in cooperation with other supervisors, the EMS Manager, and other managers within the organization.
• Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management.
• Ensuring employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
• Set goals and ensure compliance with the Company’s vision and mission.
• Minimize lost unit hours by continuously monitoring the schedule.  Cooperate with other members of management in correcting scheduling problems.
• Ensures peak system performance by continuously monitoring the system via direct observation in the Communications Center, or monitoring all appropriate radio frequencies while working in the field on an ambulance or supervisors’ vehicle.
• Notifies Senior Management and summons additional resources via established procedures and when appropriate when not covered in procedure.
• Works with the media via established parameters.
• Complete daily and monthly reports as required.
• Handle crew and customer complaints via approved methods.
• Make sound decisions based upon the STAR CARE values based decision model.
• Provide guidance and leadership to crew members as necessary.
• Evaluate, approve and coordinate requests for LDTs, Neonatal transfers, and special events coverage as per established criteria.
• Work with the Director of Education and Health and Safety representative on special projects.
• Act as a preceptor/FTO as needed. (All responsibilities of FTO/PRECEPTOR apply)
• Works in conjunction and assists the Communications Center Supervisor.
• Assist with developing new employee orientation programs as well as assisting with the actual orientation as needed.
• Drives and operates ambulances and other company vehicles safely, in accordance with established emergency driving guidelines.
• Maintain currency of all required certifications and licenses.
• Maintain field clinical performance standards by working at least 1 field qualified shift every 6 weeks.
• Maintain and improve EMS leadership skills by reading books and periodicals, and by attending classes, meetings and seminars.
• Provide consistent, high quality prehospital care as outlined by the REMSA Standard of Care, Protocols, and accepted local and national treatment doctrines.
• Provides an exemplary, safe, professional and courteous demeanor at all times.
• Balance resources between ground, Care Flight, and other operation areas as necessary to serve the overall goals of the organization.
• Restock field units as necessary.
• Prepare and process Time and Attendance reports for the payroll department.
• Seek advice from other managers when appropriate.
• Dedication to the commitment of self-improvement and life-long learning.
• Provides feedback to management for improvement of working conditions, patient care, and system performance.
• Responsible for timely, legible, highly accurate record keeping.
• Assumes the role of educator for the public, students, and coworkers.
• Ultimately responsible for all aspects of patient care from the time of patient contact until transfer to a higher level of care.
• Must be able to work overtime as necessary.
• Other duties as assigned; including special projects, Team Lead, and Administrative Supervisor (non field) assignments.

Qualifications/ Experience Requirements

• Prior supervisory experience preferred.
• Two (2) years’ experience in high performance EMS service preferred.
• A self-starter requiring no oversight. Must possess an ability to make critical decisions based upon objective findings.
• Must be able to handle customer and employee complaints using established guidelines and common sense.
• Must possess excellent written and verbal communication skills.
• Must be adaptable to a variety of working conditions and situations.
• Must have an intimate knowledge of company policy and procedure, as well as local and state regulations that govern EMS.

Supervision Exercised

Exercises direct supervision over Ground Operations staff.