Having gone through EMT training and working as a police officer when I was a young man I was often around ambulances however until last Thursday I had never actually ridden in one as a patient. I just wanted to say how much I appreciated the care that your three employees provided when I was hit by a car while riding my bicycle on 28 July. I was in incredible pain and was relieved to receive an IV while in route to the hospital, although truthfully it didn’t seem to change the pain factor. I don’t remember the employees names but I am sure there were not that many bicycle car crashes at 7:45 in the morning on 28 July. Please pass this note onto them with my sincere gratitude for their quick and efficient response. I’m having surgery on my clavicle tomorrow so hopefully things will be looking up soon. Ralph Bell
I am so thankful to the full responding team that has saved my life. You are all my guardian angels and I will never be able to thank you enough except to repay your passion for care-giving by keeping my promise to myself and everyone else to never do this again. You will all be forever in my heart and have my unending gratitude. Thanks to your quick thinking and responses I pulled through miraculously. I was released from the hospital 2 days ago and I am getting stronger with each passing day. I have all of you to THANK! Thank You So So Much! My boyfriend would also like to reiterate his undying gratitude for all of the First Responders that helped to keep me here for him. May you all be Blessed! Forever In My Heart, Terri
I was transported by ambulance on 3/22/2022 in the morning to Renown Medical Center Emergency Room. I have life-threatening conditions that have to be addressed immediately to prevent shock and death. The ambulance crew that came were very professional, knowledgeable, kind, and treated me and my son who called them with respect. I have worked in nursing, and my brother and mother worked in emergency services so I am aware of protocol when treating others on an emergency basis. Both gentlemen were very knowledgeable and listened to my concerns as well as thoroughly checked all needed vitals to make sure I was stable before taking me to the hospital. They were both very focused and worked amazingly as a team. I did not get their names but wanted to thank them personally for making that scary and life- threatening situation for me more bearable.
Dear REMSA, My name is John Gay and as a member of Quincy Fire Department (retired), I have responded to thousands of medical calls in Plumas County. Working side by side with REMSA management, Paramedics and EMTs I just want to tell you how proud I was to aid in our emergency responses. The level of professionalism shown to our community was tremendous and your crews provided the very best medical services to their patients and their families. From managers Matt Brown and Sam Blesse to all the Medics and EMTs a heartfelt thank you for taking tremendous care of Plumas County communities.
Savannah and Jacob and unknown dispatcher were great. I owe them. They knew better than me what was happening. They kept me calm and were AWESOME.........THANK THEM..I appreciate it..........Jacob had a big mess on his hands, but tackled it like a real trooper..........great person .........Savannah was right in the middle of this mess also, doing a quick and wonderful job...........GREAT TEAM..................
I just wanted to say thank you so much for taking such good care of me! I was hit by a car when I was crossing the entrance to the back of a grocery store off Kunzli and Kietzke. It was around 9:30am or so. I lost consciousness completely after the impact so I do not remember the details of the event. The Hospital staff only said that the EMS brought me in. So, thank you so much for caring for me! I had tried to go slow and did not see the vehicle come from behind me and on my left. He hit me so hard while pulling in that driveway, that it knocked me unconscious even with my helmet on. I had a cut on my chin from the helmet strap and from the protective eyewear I had a cut by my left eye. I know I woke up in the Hospital ICU about an hour later. I guess one of you must have asked me where I work and I told you all that I was on my way to work at Lotus Radio? That was true, but I do not remember the conversation. I spent two days in the ICU and who ever hit me had to have hit me so hard and fast! Without you all I might already be dead. So... how can I say thank you enough? I am so sorry that I do not remember any of you that worked so diligently to keep me well and safe until I arrived at the ER. I am so thankful for my life every day! I mean I was always thankful, but now even more so! God bless you all for the amazing things you do every day!
Thanks EMS - you saved my life!
I'm glad to be able to thank the paramedics for their gentle and compassionate care. Five days after my surgery, I woke up in the middle of the night intensely ill. I'm 78 years old and have never been so sick in my entire life! My body was withdrawing from post-surgery medication and I was so sick I could hardly speak. The paramedics were gentle and professional and incredibly efficient in getting me into the ambulance and to the ER. I'm so glad I have the chance to say a heartfelt thank you!
Thank you for ALL the services you provide. Emergency & non-emergency.
Just would like to thank the REMSA folks that come to Tonopah, NV to help with covering the area. They have provided a great service. Thanks.
Just saw a small story on the local internet about CareFlight, and I wanted to let you know about the lump in my throat when I hear a distinctive-sounding CF heli flying over my house. I always say to myself, "uh, oh, someone's badly hurt because Care Flight is on the way to help them." I've never needed your expertise, but somehow I have a sense of pride about your staff that brings out a level of emotion in me such as when I see our American flag in a parade. I don't understand my reaction, but keep up the good work and be safe out there. You are appreciated.
My son has autism but hit his head and there was blood everywhere. He was screaming, I was screaming. We were a mess. He does not take well to strangers or stressful situations and when REMSA arrived, they were so calm and so gentle and so quick and alleviated the stress immensely! Needless to say, he was fine, no medical necessary & thank you.
Want to say thanks for the compassion shown to my step-mother last night by the two men who were assisting from REMSA, there was a sense of care and compassion shown, especially when she did not want to go, one of the men knelt down and was explaining things in a calm tone, truly wish I remembered his name, but with so much going on and 5 people, it slipped my mind.
Thank you REM S A and Care Clight for getting me to Renown so fast. Without that, I may have very well died.
Embarrassed I didn't already give a nod of appreciation to the great staff (2 guys, 1gal) who helped my friend when his knee was dislocated. They were calm, cool, collected, NICE, thorough, and helped him get to NNMC ER so that further assessment and care could take place. I looked at name badges that day, I think, but can't remember what they were. THEY WERE AWESOME AND WHAT WOULD WE DO WITHOUT OUR FIRST RESPONDERS AND EMT SPECIALISTS! THNQ! Wanda
I am very grateful to your team for their quick, professional, experienced medics! Rafael and his partner (wish I could remember her name too) arrived in a timely manner and promptly set up and commenced taking vitals and caring for my husband. Thank you REMSA for your care of so many in this community! Woods
Thank you for saving my grandson's life. He is in treatment now. It scared him. We finally see light at the end of this long dark tunnel. He Started to OD again when the Narcan wore off in the hospital, like you said it would. I am so thankful to you.
A very sincere and appreciative THANK YOU for rescuing my nephew Kyle B. Johnston on 2/12/21 from the avalanche incident. Because of my other nephew Josh Daiek and your team's coordination.....Kyle is alive! Thank you! Thank you! Your expertise, Professionalism and compassion are truly appreciated by many. God Bless you.
I just want yo say Thank You to our Steamboat Remsa Crew who has always been amazing in their service with my husband's unexpected incidents. The last incident was back in September 2020 hubby took an early morning fall down our home stairs. The crew was safe with their gloves and mask wearing. They were caring,kind, Informative with us not being able to go to our neighborhood Renown hospital where we were use to getting immaculate care and attention. My hubby was aliitle sad when one of the crew members said he would have to be taken to the Mill Street Renown because there was no room due to Covid-19 patients capacity. But in the end comfort and care prevailed. We Thank You All
I live alone and know that if I have an incident that I may have an occasion when I need your help and so .....thank you for being there. It gives me great peace to know that you are near! I see your vehicles parked nearby and I thank the lord every time I see you! Just know that there are a lot of people like me out there that may never need your help but we do know you are there, appreciate your expertise and that you’re there for all of us. THANK YOU!
I wanted to say Thank you to the crew of the ambulance the transported me to the Reno VA Emergency center on Friday. The care I received was phenomenal. Thank you and God Bless.
On Friday, February 26th, my two year old son took a nasty tumble down the stairs in our home. When I got to him, he had blood coming out of his eye and his nose. I am a 911 operator and dispatcher for police, fire, and medical with the Washoe County Sheriff's Office. I deal with life threatening emergencies every day. But in that moment, the mother in me panicked. I called 911 and was transferred to Remsa for medical instruction. The operator on the other end of the phone was calm and reassuring. I talk to these operators on a daily basis at my own job and it was comforting to have a familiar voice and a trusted agency walk me through a stressful time. The responding paramedics were friendly and helpful. My six year old was obviously a little stressed during this time and the paramedics gave her a teddy bear and some stickers. By the time they left, both of my kids were smiling and waving goodbye to the ambulance. I'm grateful to have such a wonderful agency to be part of our community and it's an honor to work with all of you every day. Thank you again, and you're all appreciated.
Hey - just wanted to give ya'll an A+ review for providing exceptional service today. We came across a mountain biker on Peavine Mountain in Reno today, the man had just suffered a gruesome leg injury. We called 911 and got connected with REMSA and got the distressed man the help and transport he desperately needed, all within about a half hour. Bravo!
I want to thank all the EMT's who responded to my many calls for help with abdominal pain. I had surgery Jan 2,2021 with eight inches of small intestine removed. So far all is well and I hope the problem has ended. Thank You again. Barbara
I’m security for a mobile home park in Reno. This evening, I arrived to find two medics in ambulance #4 tending to a patient. These two gentlemen were so kind and attentive that I wanted to thank them for their terrific service. What a great representation they are for REMSA. I know the patient and family appreciated the exemplary care.
Thanks so much for you care after my unfortunate fall yesterday. I am home and doing fine. My first and I hope only call on your services. Blessings, Patricia Eby
thank-you everyone involved, i can't remember much, but i woke up safe in the hospital b/c of you. another incident on 10/15/2020, you were needed once more, this time i required stitches, w/o you in our small place on earth we all would be lost. thank-you all. . . .susan
Thank you to the careflight team that rescued my girlfriend today! My crew is so appreciative of your quick response and diligent effort. You saved a life today! -Dan
To the gentleman that handled the messy 911 call: Writing as a RN with 30 plus years ER experience, I would like to thank you very much for your calm, helpful professionalism. Thank you, MikStaeck RN
I am very grateful to the people who managed to get me out of my home, into the ambulance, and to the hospital. I know I was in distress and I was difficult to work with. I apologize for that, and I want you to know how thankful I am that you came to my rescue! I owe you my life!!!
Thank you for your amazing advice nurse service. I was feeling hopeless when I “pressed 5 to speak to an advice nurse” after having received the lowest level of service from a different healthcare provider after I’d cut a fingertip off. I was sent home from two other urgent care visits with zero instructions regarding my wound or how to care for it both times. I called another emergency department 5 days after the injury because I didn’t know if my wound was getting infected. I had called urgent care locations twice and listened to their 5-minute recording both times, knowing they’d never call me back. (I have lived in Stateline 33 years and so know what kind of service to expect). But Behold! When somebody answered your line (her name was Lee - she’s an R.N.) on the advice nurse line from REMSA, I was shocked! And when she was amazing, helpful, caring and totally professional, well, she made my month. Thank you so much. It makes such a difference. I will be singing REMSA’s praises to anybody who will listen from now on. What a helpful service. It surely makes a difference in people’s lives. God bless.
Just wanted to say thanks for saving my life. I was pretty out of it, but your showing up calmed my husband right down, once he was able to put my life in your capable hands. I was the one out in Lemmon Valley with the blood pressure of 69/48, remember me? Without you being in the right place and the right time I would not be writing this today. Cannot express my gratitude enough for what you do, not just for me but the entire community here. You are true heroes and I appreciate you getting me to the hospital in time for me to undergo emergent surgery and while I had a rough go there, the ride to the hospital was definitely the highlight of that experience and you will never be forgotten.
Thank you so much to the entire team that helped us when my husband was bucked off of his horse while working cattle. Everyone was so helpful and caring. Those guys got him to Reno in record time and were caring and educated. Thank you!!! Donna Hustace
On 10.27.2020 I was driving along Double R Blvd when I suddenly couldn't focus. My heart felt like it was going to beat out of my chest and I was having a hard time breathing. At the risk of sounding melodramatic, I honestly thought I was dying. I pulled off to the gas station in front of Smiths and rested, but it wouldn't go away. I went to dial 911 and I couldn't see the numbers on the keypad. So, the gas station attendant called for me. Two gentlemen named Mark and Alex were there in literally 3 minutes. Their calmness was remarkable. I wish there was a better phrase than 'Thank You' to express how grateful I am. They were professional, informative, and so very kind. You are lucky to have them as employees and I hope you consider them a huge asset to your company. I ended up being admitted to the hospital. My lab work came back critical and if it wasn't for their prompt response, who knows what could have happened. From my whole heart....Thank you. Please know you are respected and appreciated.
October 28 is National First Responders Day - I want to Thank all of the REMSA Care Flight EMTs, Paramedics, FTOs, Flight Nurses, Pilots and Crews. The Logistics Teams. The Communications Teams. The Education Team. And all of the support folks behind the scene that go into making the REMSA Care Flight operation work! Everyday you risk your life and your own health to care for the people of our community, northern Nevada and northeastern California. This year has been harder on you than any year before. And every day you suit up and show up and take care of our patients. You amaze me. Thank you - for all you do!
I very much appreciate the care REMSA personnel showed to my daughter yesterday evening. The Paramedic must have suggested bringing the gurney to transfer her. They took such care when it became necessary to strap her down. I've been an ambulance passenger a few times & have always taken notice at how truly kind and professional everyone has been toward me. Thank you so very much for what you do, and the way in which you care for your patients. It takes a special kind of grace & knowledge for a person to handle every clients bad &/or critically dangerous day.
I am writing to thank Ryan and Jose on Medic Unit 10, who responded to a call from my 94 year old mother who had fallen. I was so impressed by their professionalism and the calmness they created in a very tense and upsetting situation. These two young men are wise beyond their years as well as being so obviously highly trained and skilled. My mother fell the night before and instead of pushing her emergency button she laid on the floor all night long. She finally used the button for help at 5:00 in the morning and I was notified by the company. I arrived at my mother's condo at the same time as Ryan and Jose and they attended to my mother who had not sustained any injuries and but was dehydrated and uncomfortable. I am embarrassed to say that I became very angry that my mother had not used the emergency button sooner, not only did they make my mom feel better but they calmed me down as well. I thought about it later and was so grateful that they understood that I was upset too. My mother is doing well and I am so grateful that Ryan and Jose were the ones who helped us that early morning. Thank you so much for your patience and kindness as well as your skills as EMTs. There are not enough superlatives to describe Ryan and Jose. Sincerely, Melanie Thompson
I wanted to express gratitude to Nicholas Lieberman for his qualitative job while working in Tonopah on 9/18/2020. Nick’s thoroughness and ability to think critically forward directly impacted the patient and improved their outcome. He provided us important and pertinent dispatch information. Upon our arrival, there was notable improvement in the patient’s condition. He provided us with a detailed transfer of care. We are grateful to Nick and his partner that night and wanted to be sure to say thanks! -RiliAnne Williams Reach63(Ely Crew)
I wanted to reach out to say thank you so much for everything you do. Recently, my 17-year-old daughter was T-boned at high speed on Ryland Avenue. My husband and I were three hours away and felt completely helpless. She ended up upside down in her Subaru, and she was pulled out with only one scratch on her elbow. REMSA responded immediately to the 911 call made by her car. The paramedics checked her out in the ambulance. I was able to talk to Leanna who told me her vitals were fine and she looked great. We talked about letting her go home instead of to the emergency department. She was professional and reassuring. I wish that I had written down her name at the time, but honestly, my head was spinning. I went into mommy mode instead of physician mode. Please let the team know how much I appreciate them.
Matt and I are acutely aware of how differently the day could’ve gone. I feel absolutely confident in the skills of your team and appreciate their immediate response. When I teach at REMSA, I always start out commenting that the people in the room that I am teaching might be the ones who end up taking care of one of my family members. How true that was this week! You guys were great with my daughter and helped keep her calm and confident.
Editor's note: the crew Dr. Deeter is referring to includes Leanna Espin, Paramedic, Brady Longero, Paramedic and Michael Ormsby, Paramedic
Took the fear out of my first experience in an ambulance. Thank you for being gentle, considerate and helped me get through a difficult time!
I want to thank the EMTs for the kind and caring care I was given. They were both professional and do very caring work! Thank you! Clifford Johnson and Family
I wanted to thank the helo crews for many years of teamwork. I recently retired from the CHP (H-20/H-24) as a pilot and had the privilege of working with many Care Flight crews. Thank you !
Thank you to Bryan Hallauer for putting your heart and soul into your job! I know how hard you work. Thank you. I would trust you to save me anytime!
I was asleep, unconscious and in a coma for two weeks after my initial helicopter ride so unable to say thank you at the time to the January 1985 flight crew. I recently wrote a little bio-piece including this horrible incident that positively shaped my life and thought I would share. Hopefully the crew is enjoying retirement and long walks on the beach! But thank you all for what you do even if your patients can't say thank you at the moment!
Jordan 911 operator: Fantastic!!! The second I got on the phone with her... She put me at ease... She's wonderful!!! Kelsey: Fan fricken tastic!!! What a great emt!!! Knowledgeable, calming, friendly Sam: another great emt!!! Beautiful wonderful lifesavers!!! THEY ALL DESERVE RAISES
I’d love to give a special thank you to the crew on 1C-24 who helped me out Wednesday night with someone who needed medical attention. They were very professional and remained cool under pressure, even when the patient was uncooperative. From one employee to another, stay safe out there!
I was in the customer service line and my legs seemed to give out on me. I did not faint. My best guess is that I was probably dehydrated. The woman behind me in line helped me and the REMSA crew all did an excellent job taking care of me. I also wanted to let you know I had a cat scan (spell?) and there were no fractures or other problems. Thanks again for your excellent response & care, especially during this pandemic situation.
Thank you for serving our community and thank you for all that you do!
Thank you Bryan Hallauer for working so hard for all who need you on the front line! Thank you for being such a wonderful father and husband, despite the adversity you see every day while working. Most of all, thanks for always keeping it positive and thrilling!!
I wanted to thank the Nurse Health Line nurses for their 24/7 care and attention. I have two young kiddos and when they get sick and need attention at midnight and I'm unsure about the next steps of care, I can always rely on the advice of REMSA's nurses. They bring clarity to my midnight foggy mind.
The medics did everything in their power to get me to the hospital and make sure everything was ready when I got there. It was real easy getting into the hospital as well. And they came and checked up on me which I thought was really nice since my wife hadn't shown up yet. They just really made me feel like I mattered to them.
Your team saved my son's life. They were amazing, along with the 9-1-1 operator who was so awesome, calm and led me through what I would have never known how to do or thought I was capable of doing to assist until your team of angels arrived.
I just want to say thank you for all your efforts and compassion. You are a true blessing to our community...I knew my son was in wonderful hands when you arrived.
As a retired nurse, I know that the first responders of any accident are the most important personnel that initiate immediate assessment, care and transport. Considering everything that I have heard about the accident, I would like to thank you for your immediate response. You saved my husband's life... If it wasn't for your fast response and assessment, my husband could have died and my life would have been forever changed.
My father passed away on Nov. 19. I would like to express my sincere appreciation to the emergency personnel who helped us with him on several occasions before his passing. Responders were courteous, professional and efficient. Thank you from a grateful family.
I wanted to extend a thank you for taking care of me and my baby after our accident. I am sure you have seen much worse, but as you can understand, my children are the most important things in my life (even if she isn't here on earth just yet). Out of all of the emergency/medical professionals, your kindness helped put a calm to a very emotional and stressful experience.
Today, again, you responded to save my mom who is very fragile and weak. The female Emergency Medical Technician (EMT) I met at the hospital was an angel and so nice to my mom, me and my family. Please let the responding guardians know I'm thankful and thinking of them, and praying so hard they are rewarded with epic happiness for their effort. The level of very true humanity was present today amplified by the wonderful care and true connection to life your medics presented.