REMSA Heath responds to approximately 80,000 requests for service per year in Washoe County. Every call is important to us and we follow international protocols to determine the right level of care for callers. But not every call needs an emergency response and transport. In this extended interview with Arianna Bennett at KTVN 2 News, Adam Heinz, Executive Director of Integrated Healthcare talks about the importance of REMSA Health’s Assess and Refer protocol. They discuss that by using 911 only for true emergencies and following care guidance from our medical dispatchers, registered nurses, paramedics and EMTs, citizens across Washoe County can help save lives by using 911 appropriately. Tune in and then share the 11-minute conversation with your family, friends and colleagues.