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Logistics & Deployment Manager

Position Summary

As the Support Services Manager you will manage a team responsible for overseeing the inventory, procurement, and transportation of EMS vehicles, equipment, and supplies. This role involves ensuring compliance with regulatory requirements, negotiating contracts for cost-efficient procurement, and coordinating timely deliveries. This position will manage budgets, develop processes to optimize efficiency, and analyze performance metrics for continuous improvement. Additionally, this role maintains relationships with suppliers, troubleshoot issues, and stay updated on industry trends to provide high-quality customer service.

This position is accountable for the following functions:

  • Oversees REMSA Health’s logistics, fleet maintenance and purchasing departments.
  • Supports the company’s Leadership Code of Conduct through one’s own actions and encourages the same from peers.
  • Ensure high quality customer service with external and internal customers.
  • Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
  • Work with all stakeholders to continuously improve staff member job satisfaction.
  • Maintain accurate inventory records and detailed reporting of inventory stock and always ensure adequate stock levels.
  • Responsible for strategic sourcing and all purchasing activities.
  • Oversee controlled substances, ensuring compliance with all regulatory requirements.
  • Monitor landscaping, janitorial, housekeeping and security performance and cleanliness. Perform routine maintenance and work on minor building and alteration projects.
  • Coordinate with suppliers, vendors, and distributors to procure necessary supplies and equipment.
  • Negotiate contracts and pricing to optimize cost-efficiency while maintaining quality standards.
  • Collaborate with Ground Operations to ensure ambulances are properly stocked, cleaned, and ready for use at all times.
  • Develop and manage budgets for logistics operations, including forecasting expenses, tracking expenditures, and identifying cost-saving opportunities without compromising quality or safety.
  • Develop and implement processes to optimize efficiency and reduce costs within the logistics department.
  • Monitor and analyze logistics and fleet performance metrics, identifying areas for improvement and implementing solutions.
  • Stay informed about industry trends and best practices in logistics management.
  • Maintain long-term relationships with strategic suppliers.
  • Drives and operates company vehicles safely, in accordance with established safety and driving guidelines.
  • Troubleshoot issues to determine cause and solution.
  • Maintain a variety of records and prepare reports for the leadership team.
  • Ability to read and make practical applications of shop manuals, manufacturer bulletins, company policies and vehicular mandates that are specific to EMS.
  • Other duties as assigned.

Qualifications/Experience Requirements

  • A minimum of two (2) or more years of purchasing and/or supplier management experience or equivalent combination of experience is required.
  • A minimum of two (2) or more years of supervisory experience is required.
  • Bachelor’s degree in supply chain management, business administration or another related field or equivalent combination of education and experience required.
  • Must have a valid driver’s license with a clean driving record.
  • Ability to follow complex directions.
  • A self-starter that requires little oversight.
  • Ability to set priorities and be adaptable to change.
  • Excellent, verbal, written and interpersonal communication skills required.
  • Must be able to operate various computer programs including Microsoft Office and other inventory management programs.
  • Certified Purchasing Professional (CPP) or Certified Supply Chain Professional (CSCP) preferred.

Supervision Exercised

Exercises supervision over the Logistics and Fleet departments.

Physical Effort/Working Conditions

Position generally will be working in an office environment, attending meetings, and performing administrative functions. The incumbent is also required to work in and around a garage and fleet environment with and around 40 or more emergency ambulances, other vehicles, common shop tools and equipment. Individuals must able to walk, stoop, climb, twist, bend, squat, kneel, balance and work in awkward positions. Required to lift 50 pounds or more when necessary.

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