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EMS Manager

Position Accountabilities

This is an exempt management level position in the ground operations department of REMSA.  This position makes administrative level decisions including policy and procedure development and interpretation, hiring and firing per established procedures, and staffing/scheduling decisions. This position focuses primarily on ALS/ILS ground operations and works with the operations team on the overall goals of the organization, including other departments within the Company.

This position is accountable for the following same functions as Paramedic with the addition of:

  • Directly oversee the EMS supervisors and Ground Field employees.
  • Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management.
  • Set goals and ensure compliance with the Company’s vision and mission.
  • Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
  • Supports the company’s Leadership Code of Conduct through one’s own actions and encourages the same from peers.
  • In coordination with the EMS Director, establishes and oversees department policies and procedures.
  • Manage via the philosophies and culture of REMSA, supporting exceptional clinical performance, customer service, diversity, and innovation.
  • Make sound decisions based upon the STAR CARE values based decision model.
  • Continuously and appropriately communicate and update other managers and crewmembers.
  • Seek appropriate input from all areas of the organization.
  • Work with all managers to continuously improve crewmember job satisfaction.
  • Work with news media, REMSA public relations firm to maintain REMSA’s positive image within the communities it serves.
  • Coordinate training of new employees and EMS Supervisors.
  • Provide Monthly reports outlining activities and projects.
  • Oversight of day-to-day operations in the field.
  • Assure adequate shift coverage and staffing.
  • Constantly monitor the system for compliance, workload, and problems.
  • Assist crews as needed or required.
  • Work with the risk manager and safety committee on workplace safety issues.
  • Perform periodic safety inspections.
  • [CS1] Perform all tasks in the “areas of responsibility” in a timely manner.
  • Work with EMS Director and other managers on budgetary issues.
  • Maintain the staffing schedule in the most cost effective manner via prescribed procedures.
  • Make recommendations for improvement of service in all areas of the operation.
  • Respond to all MCIs as a member of the management staff.
  • Support public education and community relations’ activities.
  • Work with the business office to maximize cash flow, and protect the fiscal health of the organization.
  • Work with Education, Training and CQI, and other managers to achieve the goals of the organization.
  • Develop positive relations with the referring fire departments, physicians, hospitals, Ski patrols and other agencies.
  • Drives and operates ambulances and other company vehicles safely, in accordance with established emergency driving guidelines.
  • Staff an ambulance as required.
  • Other duties as assigned.

Qualifications/ Experience Requirements

  • Three (3) years high performance EMS service experience required.
  • Supervisor experience required, manager experience strongly preferred.
  • Paramedic certification or RN License required.
  • A self-starter requiring no oversight.
  • Must possess an ability to make critical decisions based upon objective findings.
  • Outstanding interpersonal skills with the ability to build relationships for employee coaching and development.
  • Must be able to handle customer and employee complaints using established guidelines and common sense.
  • Must possess excellent written and verbal communication skills.
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